How can we assist you?
Find answers to common questions about ordering, shipping, customization, and our wholesale policies.
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shopping_cart Ordering
What is the minimum order quantity (MOQ) for bulk purchases? expand_more
For standard teamwear items, our MOQ is generally 15 units per style/color. For fully custom engineered kits, the MOQ is 25 units. We offer scaled pricing tiers starting at 50 units.
How do I modify an order after it has been submitted? expand_more
You can modify your order within 24 hours of submission by contacting your dedicated account manager or emailing b2b-ops@elitekits.com.
local_shipping Shipping & Delivery
What are the standard lead times for custom orders? expand_more
Standard production lead time is 3-4 weeks from artwork approval. Shipping to European destinations typically takes 5-7 business days.
Do you offer expedited shipping for critical deadlines? expand_more
Yes, we offer express production (48-72 hours) and air freight options for urgent orders. Additional fees apply.
design_services Customization
Can I use my own fabric specifications? expand_more
Yes, we accept custom fabric specifications from certified suppliers. Fabrics must meet our technical standards. Minimum order of 200 units applies.
autorenew Returns & Exchanges
What is your return policy for defective items? expand_more
We accept returns for defective merchandise within 14 days of delivery. Defective items are replaced at no cost or refunded in full.